CANCELLATION POLICY

Hello I am Mariah Renee💕 Are you ready to Feel Like YOU AGAIN? Thank you for seeking interest in booking. Before you book your appointment, there are a couple of things I would like to go over to make your experience unique! THE BASICS 💕 PLEASE COME WITH YOUR HAIR FREE OF ANY STYLE & DETANGLED IF YOU HAVE RECENTLY TAKEN DOWN BRAIDS OR A PREVIOUS STYLE. • PRICES ARE STANDARD & THEY WILL INCREASE BASED ON LENGTH, DENSITY, AND DETANGLE NEEDS. • THE "NEW CLIENT EXPERIENCE" IS MANDATORY IF YOU ARE A NEW CLIENT OR IF I HAVEN'T SERVICED YOU IN 3 MONTHS OR MORE. A $20 NON-REFUNDABLE BOOKING FEE IS DUE AT THE TIME OF BOOKING. • I NO LONGER SERVICE CHILDREN UNDER THE AGE OF 16. • PLEASE BOOK ALL THE SERVICES THAT YOU WANT AS YOU WILL NOT BE ABLE TO ADD SERVICES AT YOUR PHYSICAL APPOINTMENT. LATE POLICY 💕 • ALL APPOINTMENTS HAVE A 15 MINUTE GRACE PERIOD, MEANING YOU CAN ONLY BE 15 MINUTES LATE TO YOUR APPOINTMENT. ANY MINUTE LATER WILL RESULT IN CANCELLATION. • EX: IF YOUR APPOINTMENT IS AT 10:30 AM & YOU HAVE UNTIL 10:45 TO ARRIVE, 10:41 YOU WILL HAVE TO RESCHEDULE. PLEASE UNDERSTAND THAT THIS POLICY IS TO ASSURE THAT EVERY CLIENT ENJOYS THEIR EXPERIENCE & NO ONE GETS STARTED BEHIND! PLEASE CONTACT ME TO LET ME KNOW YOU WILL HAVE A LATE ARRIVAL. CANCELLATION & NO SHOW 💕 • IN EVENT THAT YOU HAVE TO CANCEL OR, YOU MUST DO SO 24 HOURS PRIOR TO YOUR APPOINTMENT. ANYTHING AFTER YOUR 24 HOURS WILL RESULT INTO A 50% CHARGE OF YOUR APPOINTMENT. • IF YOU CAN'T MAKE YOUR APPOINTMENT & YOU DO NOT CANCEL, YOU ARE THEN A "NO CALL/NO SHOW" CLIENT. YOU WILL BE CHARGED 100% OF YOUR APPOINTMENT & WILL BE NO LONGER BE ABLE TO BOOK A APPOINTMENT! 💕💕💕💕💕 LENGTH REQUIREMENT: I DO NOT SERVICE HAIR THAT IS SHORTER THAN 6 INCHES. NEW CLIENT RULE: ALL NEW CLIENTS & CLIENTS RETURNING AFTER A 12-WEEK ABSENCE MUST BOOK THE “BOMB WORKS SILK PRESS”